Privacy Policy

Watermarque are committed to protecting the privacy of our customers. This policy sets out the types of information Watermarque collects from you and how that information is stored and processed.  

The Information We Collect

Watermarque collects information from you when you create an account on our website or purchase a product. We also collect information when you voluntarily provide it in order to enter a competition or provide feedback, contact us through our ‘Contact Us’ form or sign up for marketing and product information.

How Information Is Used

We use the information you supply to us to process your orders and manage your account. Other information provided by you such as when signing up to receive marketing communications, enter competition and contact us is used to help us deliver that service to you. Information provided via feedback forms or surveys does not contain identifying data and is used to help us improve our services. If you provide identifying data to enter a competition as part of survey that information is held securely until the survey closes and then is erased, no information collected via a survey or feedback for will be used to send marketing promotions. Any information provided to Watermarque will be treated as confidential and will not be traded, sold or rented to third parties.

How We Protect Your Information

Watermarque have strict security procedures in place for the storage and disclosure of your information to prevent unauthorised access. When you place an order or access your account information a secure server encrypts all of the information you input before it is sent to us. This protects your confidential data, particularly your payment details from unauthorised use. In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely. Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.    

We do not store credit card details nor do we share customer details with any 3rd parties.

How To Access Your Information

If you would like to request a copy of the information that Watermarque holds about you please Contact Us

A £10 charge may be applied in order to cover our administration costs.

If you think the data that we hold about you may be inaccurate and would like it to be removed or updated please Contact Us

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The information that they collect does not identify you personally.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.   For more information on how the Watermarque website uses cookies please view our Cookie Policy.

Marketing

Watermarque would like to keep you informed of products and services that we feel might be of interest to you. We will always notify you before collecting your information for marketing purposes. You are able to prevent the processing of your information for marketing purposes by not checking marketing opt-in boxes when providing information. You have the right to stop us contacting you for marketing purposes at any time by contacting us.

Changes to Our Policy

We keep our Privacy Policy under regular review so please check back at regular intervals to ensure you are kept up-to-date with any changes.

This policy was last amended May 2014.

 

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